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APC by Schneider Electric Advantage Prime Service Plan 1 Year Service WADVPRIMEG513

APC by Schneider Electric Advantage Prime Service Plan 1 Year Service WADVPRIMEG513
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For School/Academic or Government pricing, call 440.355.8008



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General Information

Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.

Service Information
Service Main Type:Maintenance
Service Sub Type:Electronic and Physical
Service Details:

Experienced APC Certified Field Service Engineer:

  • Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today

Corrective maintenance:

  • As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process

Logistics coordination:

  • APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish

System cleaning:

  • Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware

On site troubleshooting:

  • While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken

Comprehensive escalation and corrective actions process:

  • In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices

Proactive monitoring:

  • By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur

Functional verification:

  • During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start

Free firmware upgrades:

  • Part of maintaining your system is ensuring the unit is operating with the most recent firmware version
  • Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades

Written summary report:

  • APC project managers will provide you with written reports to keep you informed of the progress of your project

Labor and travel expenses included:

  • Travel and labor expenses are included in most service contracts
  • Please see the statement of work for the service specifics

Environmental inspection:

  • In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity

Technical support:

  • Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it

Onsite diagnostics & repair:

  • While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance
Provided Support:Preventive Maintenance
Provided Support:Troubleshooting
Provided Support:Testing
Provided Support:Remote Monitoring
Provided Support:Software Upgrade
Provided Support:Inspection
Service Location:On-site
Service Duration:1 Year
Product Supported:

1 x APC Galaxy 5000 UPS 100 to 130 kVA

WARNING: This product can expose you to chemicals including Di(2-ethylhexyl)phthalate (DEHP), which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.
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Shipping Restrictions
  • This item cannot be shipped to PO Boxes.
  • This item can be shipped only within the U.S.

Special Order Item

This item ships directly from the manufacturer and is not stocked in our warehouse. If stock is available at the manufacturer, the item will ship directly to you, usually within 7 - 15 business days.

Once the order has been sent to the manufacturer it can no longer be canceled.

If payment is made via credit card it will be charged before the order is sent to the manufacturer.

You must contact the manufacturer directly regarding returns and defective items.

We will contact you by email if the item is sold out or backordered (and we were unable to update the site before you placed the order) or if the item will be delayed longer than expected.

We have no control over the speed of the manufacturer's order processing, or whether they will honor your request to ship the item by any particular method.



  • UPC: 783555059043 
  • Mfr's Part #: WADVPRIME-G5-13