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APC by Schneider Electric Advantage Prime Service Plan 1Yr Service On-site - Maintenance - Physical Service

APC by Schneider Electric Advantage Prime Service Plan 1Yr Service On-site - Maintenance - Physical Service
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For School/Academic or Government pricing, call 440.355.8008



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Service Information
Service Main Type:Maintenance
Service Sub Type:Physical
Service Details:

System-level training:

  • Provides the attendees with a clear understanding of the capabilities of their data center management solution

Corrective maintenance:

  • As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process

Logistics coordination:

  • APC will manage all logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish

On site troubleshooting:

  • While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken

Functional verification:

  • During each Preventive Maintenance visit, our APC Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start

Comprehensive escalation and corrective actions process:

  • In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices

Proactive monitoring:

  • By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur

Free firmware upgrades:

  • Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. At APC, there are no hidden costs
  • All Preventive Maintenance contracts include free firmware upgrades

Written summary report:

  • APC project managers will provide you with written reports to keep you informed of the progress of your project
Provided Support:Training
Provided Support:Troubleshooting
Provided Support:Verification
Provided Support:Preventive Maintenance
Service Response Time:Next Business Day
Service Location:On-site
Service Duration:1 Year
Product Supported:APC UPS 10-40 KVA / PDU

WARNING: This product can expose you to chemicals including Di(2-ethylhexyl)phthalate (DEHP), which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.
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Shipping Restrictions
  • This item cannot be shipped to PO Boxes.
  • This item can be shipped only within the U.S.

Special Order Item

This item ships directly from the manufacturer and is not stocked in our warehouse. If stock is available at the manufacturer, the item will ship directly to you, usually within 7 - 15 business days.

Once the order has been sent to the manufacturer it can no longer be canceled.

If payment is made via credit card it will be charged before the order is sent to the manufacturer.

You must contact the manufacturer directly regarding returns and defective items.

We will contact you by email if the item is sold out or backordered (and we were unable to update the site before you placed the order) or if the item will be delayed longer than expected.

We have no control over the speed of the manufacturer's order processing, or whether they will honor your request to ship the item by any particular method.



  • UPC: 783555117637 
  • Mfr's Part #: WADVPRIME-PX-21